Customer Success Manager
Location: Chennai, T. Nagar (Work From Office) Work Schedule: Monday to Friday Experience: Minimum 6 years Industry: Product/SaaS Company (Preferred)
Client Focus: International (Malaysia/Singapore) Compensation: ₹10 LPA (approximately)
About the Opportunity:
We are seeking a highly motivated and experienced Customer Success Manager to join our client’s dynamic team in Chennai. This is an exciting opportunity to play a pivotal role in ensuring the satisfaction and success of their international client base, primarily in Malaysia and Singapore. As a Customer Success Manager, you will be responsible for building strong, long-lasting relationships with clients, understanding their business objectives, and ensuring they derive maximum value from the company’s products and services.
Responsibilities:
- Serve as the primary point of contact for assigned international clients, fostering strong relationships and ensuring a high level of client satisfaction.
- Develop a deep understanding of clients’ business goals and challenges to proactively identify opportunities for value creation.
- Onboard new clients and guide them through the implementation process, ensuring a smooth and efficient transition.
- Conduct regular check-in calls and business reviews to understand client progress, address any concerns, and identify areas for improvement.
- Advocate for client needs internally, collaborating with product, support, and sales teams to ensure client success.
- Proactively identify and mitigate potential risks to client satisfaction and retention.
- Track and analyse key performance indicators (KPIs) to measure client success and identify trends.
- Provide timely and effective solutions to client inquiries and issues.
- Contribute to the development of best practices and processes for customer success.
- Potentially lead and mentor junior team members.
Qualifications and Skills:
- Minimum of 6 years of experience in a Customer Success or Account Management role within product-based companies, preferably within the SaaS industry.
- Proven experience managing and nurturing relationships with international clients.
- Exceptional verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels.
- Strong problem-solving and analytical skills, with the ability to identify and resolve client issues effectively.
- Demonstrated ability to manage multiple clients and prioritise tasks effectively.
- Experience with CRM tools (e.g., Salesforce, HubSpot) is a significant advantage.
- Team handling or leadership experience is highly desirable.
- Ability to work independently and collaboratively within a team environment.
- A proactive and results-oriented approach.
To Apply:
Interested candidates are invited to submit their resume to shruthi@letzbizz.com and hr@letzbizz.com.